/* ============================================================
   #6.15/#7.11 · Плавающий виджет поддержки тенанта — FAB + панель чата.
   Импортируется SupportWidget.svelte. Классы .sw-* — глобальные, на токенах ДС.
   ============================================================ */

.sw-fab { position: fixed; right: 16px; bottom: calc(18px + env(safe-area-inset-bottom,0)); z-index: 50; width: 54px; height: 54px; border-radius: 50%; border: none; cursor: pointer; display: grid; place-items: center; color: var(--fg-on-brand); background: linear-gradient(150deg, var(--primary), color-mix(in srgb, var(--primary) 55%, var(--brand-navy) 60%)); box-shadow: var(--shadow-lg); }
.sw-fab svg { width: 24px; height: 24px; }
.sw-fab.is-open { background: var(--surface-2); color: var(--fg-2); box-shadow: var(--shadow-md); }
.sw-fab__dot { position: absolute; top: 10px; right: 11px; width: 10px; height: 10px; border-radius: 50%; background: var(--rose); border: 2px solid var(--surface); }

.sw-panel { position: fixed; right: 14px; bottom: calc(82px + env(safe-area-inset-bottom,0)); z-index: 50; width: min(360px, calc(100vw - 28px)); max-height: min(560px, calc(100dvh - 140px)); display: flex; flex-direction: column; border-radius: var(--r-lg); background: var(--surface); border: 1px solid var(--border); box-shadow: var(--shadow-lg); overflow: hidden; }

.sw-head { display: flex; align-items: center; gap: 10px; padding: 12px 13px; border-bottom: 1px solid var(--border); background: var(--surface-2); }
.sw-head__ic { width: 36px; height: 36px; flex: none; border-radius: 10px; display: grid; place-items: center; background: var(--primary-soft); color: var(--primary); }
.sw-head__ic svg { width: 18px; height: 18px; }
.sw-head__id { flex: 1; min-width: 0; line-height: 1.2; }
.sw-head__t { display: block; font-size: var(--fs-sm); font-weight: var(--fw-extra); color: var(--fg); }
.sw-head__mode { display: inline-flex; align-items: center; gap: 4px; font-size: var(--fs-xs); font-weight: var(--fw-bold); }
.sw-head__mode.ai { color: var(--primary); }
.sw-head__mode.human { color: var(--success); }
.sw-x { flex: none; width: 30px; height: 30px; border-radius: 8px; border: none; background: none; color: var(--fg-3); cursor: pointer; display: grid; place-items: center; }
.sw-x svg { width: 18px; height: 18px; }

.sw-thread { flex: 1; min-height: 0; overflow-y: auto; padding: 13px; display: flex; flex-direction: column; gap: 9px; }
.sw-msg { max-width: 86%; padding: 9px 12px; border-radius: 13px; font-size: var(--fs-sm); line-height: 1.42; }
.sw-msg p { margin: 0; }
.sw-msg--me { align-self: flex-end; background: var(--primary); color: var(--fg-on-brand); border-bottom-right-radius: 5px; }
.sw-msg--ai { align-self: flex-start; background: var(--primary-soft); color: var(--fg); border-bottom-left-radius: 5px; }
.sw-msg--op { align-self: flex-start; background: var(--success-soft); color: var(--fg); border-bottom-left-radius: 5px; }
.sw-msg__who { display: block; font-size: 10px; font-weight: var(--fw-extra); text-transform: uppercase; letter-spacing: .03em; opacity: .7; margin-bottom: 3px; }

.sw-escalate { margin: 0 13px; align-self: flex-start; display: inline-flex; align-items: center; gap: 5px; padding: 6px 11px; border-radius: var(--r-pill); border: 1px solid var(--border-2); background: var(--surface); font: inherit; font-size: var(--fs-xs); font-weight: var(--fw-bold); color: var(--fg-2); cursor: pointer; }

.sw-composer { display: flex; gap: 7px; align-items: center; padding: 11px 13px calc(11px + env(safe-area-inset-bottom,0)); border-top: 1px solid var(--border); }
.sw-composer input { flex: 1; min-width: 0; padding: 10px 13px; border-radius: var(--r-pill); border: 1px solid var(--border-2); background: var(--surface-2); font: inherit; font-size: var(--fs-sm); color: var(--fg); outline: none; }
.sw-composer input:focus { border-color: var(--primary); }
.sw-send { flex: none; width: 40px; height: 40px; border-radius: 50%; border: none; background: var(--primary); color: var(--fg-on-brand); display: grid; place-items: center; cursor: pointer; }
.sw-send svg { width: 17px; height: 17px; }